Understand billing access and grace period

When to use this

Use this page when access changes after a payment issue or when a teammate wants to know what different billing states mean.

The main billing states

Active: payments are current and access continues normally
Past due: a payment failed and the account has entered grace period
Cancelled: the subscription has been cancelled and may be approaching the end of the current billing period
Expired: the subscription has ended and account access is no longer active

Grace period

When a payment fails, BloomBoard can keep access open during a short grace period instead of cutting the account off immediately. That gives the team time to resolve the billing problem and continue working.

What usually happens next

If the payment retry succeeds, the account returns to active.
If retries do not succeed, the account can eventually expire.
Login responses can reflect subscription status so the product can route the user to the right next step.

Grace period is a recovery window, not a permanent state. If access is degraded or at risk, fix the billing issue before the grace window ends.