Understand billing access and grace period

When to use this

Use this page when access changes after a payment issue or when a teammate wants to know what different billing states mean.

The subscription states

State	What it means	Access
Trialing	The account is in its free trial.	Full access until the trial ends.
Active	Payments are current.	Normal access.
Payment failed	A payment did not go through and the account is in its grace period.	Access continues while the grace period lasts.
Canceled	The subscription was cancelled.	Access continues until the end of the paid period, then ends.
Paused	The subscription is paused.	Access is limited until it resumes.
Expired	The subscription has ended.	Access is blocked until the subscription is restarted.

If an account never completed subscription setup, it shows as having no subscription and is directed to choose a plan.

Grace period

When a payment fails, BloomBoard keeps access open during a short grace period instead of cutting the account off immediately. You will see a Payment Failed banner with the time remaining. That window gives the team time to fix the payment method and continue working.

What usually happens next

If the payment retry succeeds, the account returns to active.
If retries do not succeed before the grace period ends, access expires.
After a billing change, signing in again refreshes your access if the app has not caught up yet.

The grace period is a recovery window, not a permanent state. If you see the Payment Failed banner, update the payment method before the window ends.