Troubleshooting
Use this section when something looks wrong, missing, or blocked and you need the most likely explanation before escalating.
Good troubleshooting questions
- why can I not see an action I expected
- why do the totals on a quote not look right
- why can a teammate not access the right account
Check arrangement requirements, selection rules, and event context.
Why can I not select an event option?Understand snapshot pricing, rental timing, and event-specific quantities.
Why do arrangement costs look different from the library?Review source event data, fees, taxes, and payment calculations.
Why do quote or invoice totals look wrong?Check the document stage and use the correct revision path.
Why can I not edit a sent quote or invoice?Review membership, role, invitation, and account switching context.
Why can a teammate not access the right account?Check the billing state, grace period, and plan recovery path.
Why is my subscription blocking access?Confirm venue location data and what weather inputs are available.
Why are venue or weather details missing?Troubleshooting content should help you diagnose the likely cause. For account or billing disputes, use Billing & Account or contact BloomBoard support.
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