Troubleshooting
Use this section when something looks wrong, missing, or blocked and you need the most likely explanation before escalating.
Good troubleshooting questions
- why can I not see an action I expected
- why do the totals on a proposal not look right
- why can a teammate not access the right account
Understand snapshot pricing, rental timing, and event-specific quantities.
Why do arrangement costs look different from the library?Review source event data, fees, taxes, and payment calculations.
Why do proposal or invoice totals look wrong?Check the document stage and use the correct revision path.
Why can I not edit a sent proposal or invoice?Review membership, role, invitation, and account switching context.
Why can a teammate not access the right account?Check the billing state, grace period, and plan recovery path.
Why is my subscription blocking access?The account-level reports are part of the Studio plan.
Why is the Finances page locked?Confirm venue location data and what weather inputs are available.
Why are venue or weather details missing?Check skipped lines, guardrails, and the import history.
Why did my price import not change an item?Trial accounts verify their email before Smart features run.
Why is a Smart feature asking me to verify my email?Troubleshooting content should help you diagnose the likely cause. For account or billing disputes, use Billing & Account or contact BloomBoard support.