Why can my assistant not connect to BloomBoard?
When to use this
Use this page when ChatGPT or Claude will not connect to your studio, stops working, or answers in a way you did not expect. Each section below is one symptom, its likely cause, and the safe next check. To connect for the first time, start with Connect BloomBoard to ChatGPT or Claude.
The BloomBoard page says it cannot connect
The BloomBoard page your assistant opened cannot finish the connection.
- “Connected assistants are not available for your studio at the moment.” Either connected assistants are not on for your studio yet (they are in a private beta, and ChatGPT and Claude is missing under Settings → Connected apps), or your studio’s access is paused, for example after a trial ends. See Why is my subscription blocking access?.
- “Connecting is not available right now.” Connecting is switched off for a short time while we fix something. Try again later from your assistant.
- “You are not part of a studio yet.” Join or set up a studio first, then start again from your assistant.
”This request has expired” or “This request was already used”
The BloomBoard page waits 10 minutes, and each request works once. Go back to your assistant and start connecting again. If it happens every time, finish in the same browser you started in, and do not open the BloomBoard page in a second tab.
BloomBoard asks for your password again
You signed in to BloomBoard a while ago. BloomBoard asks you to confirm it is you before anything connects to your studio. Enter your password and choose Sign in, then Allow.
Your assistant asks you to reconnect
The connection ended for your security. This happens after:
- you changed or reset your password
- you used Sign out everywhere
- the assistant was not used for 30 days
Settings → Connected apps → ChatGPT and Claude shows the row as Reconnect needed. Connect it again from your assistant.
If a row says Reconnect needed and none of the reasons above happened, contact BloomBoard support. We check it as a possible security problem.
”BloomBoard is paused for this studio”
Your studio’s BloomBoard access is paused. The connection is kept. It resumes by itself once your studio is active again, with no need to reconnect. Open BloomBoard to continue.
”Finance reports are not available on this studio”
Some answers follow your plan, as they do in BloomBoard. The Analytics money figures, such as money owed and revenue over time, need the Studio plan.
”You have asked a lot in the last hour” or “today”
To keep your studio safe, a connection can read a set amount each hour and each day. The answer says when it can read again. Ask for a shorter list, for example this week instead of this year.
It cannot find an event, client or invoice
- The record is archived. Ask for archived events, or open the record in BloomBoard.
- The record is in another studio. A connection reads one studio. To use another studio, disconnect BloomBoard in your assistant, connect it again and choose the other studio.
- The assistant used an old link or name. Ask it to search again by name.
It cannot add something
- Your connection is read only. Staff connections are always read only. An owner or admin can connect again and tick Also let it add drafts.
- The latest proposal is sent and locked. Start a new draft first, then add the arrangement.
- The task belongs to an automation. Tick it in BloomBoard, where it can start the next step.
A teammate’s assistant can see the studio’s money
Staff connections read what staff can see in BloomBoard. An owner or admin can disconnect any member’s assistant under Settings → Connected apps → ChatGPT and Claude.
You disconnected it, but it still answers
Check that you disconnected the right row, and that no other member of your studio connected the same assistant. If a disconnected connection still reads your studio, contact BloomBoard support at once.
It followed instructions written in an enquiry or a brief
Text your clients write, such as an enquiry or brief answers, is marked for your assistant as written by a client. If your assistant still acted on something a client wrote, tell BloomBoard support which record it was. A connected assistant cannot send anything to your clients, take payments or delete anything.