Why did my price import not change an item?

The most likely causes

• The line was skipped at review. Only lines you applied change prices. Open the import in Import history and check its details: each line’s decision is recorded there.
• The line never matched. Unmatched lines do nothing unless you matched them by hand or created a new item from them during review.
• A guardrail held it back. Lines with a missing price, a currency that does not match yours, or a unit change are flagged rather than silently applied. They stay put until you resolve the flag.
• The import is still processing. An import that has not reached review yet has changed nothing; the resume banner takes you back to it.

What to check first

1. Open Library → Import history and find the import.
2. Open its details: the before-and-after deltas show exactly what was applied.
3. If the item is genuinely wrong, edit it directly or re-run the import with the line corrected.

After a revert

Reverting an applied import restores the prices it changed, with two deliberate exceptions: items the import created stay in the library, and any line whose price you changed again after the import is left alone rather than overwritten.

Related pages

• Import supplier prices
• Add and price library items