Get help from BloomBoard
When to use this
Use this page when something does not work as you expect, or when you have a question the Help Center does not answer.
Step-by-step walkthrough
- In the web app, select Help & Support at the bottom of the sidebar. On a phone’s browser, open the menu at the top right, then select Help & Support.
- Under What were you trying to do, and what happened?, describe what you were doing and what you saw. BloomBoard adds the page you are on and some technical details, never passwords or payment details.
- Select Send to Support.
You see Message sent and a reference code, such as BB-4K7P2Q. A person from support replies by email to the address you sign in with. Keep the reference code if you write to us again about the same problem.
Ask the assistant to send it
You can also ask the assistant, for example “tell support that my invoice PDF will not download”. It shows the message on a card first, with your own words and a short summary of what happened in the conversation. Nothing is sent until you confirm.
The BloomBoard phone app has no support screen yet. Use the web app, or ask the assistant in the phone app.
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